Refund policy

交換・返品について

(English version follows after Japanese)

サイズ交換は着払いで承りますので、ご安心ください。

キャンセルは元払いで返品をお願いいたします。商品の到着後、返金の手続きを行います。尚、海外からのキャンセルも元払いでお願いしております。追跡番号をお知らせください。

サイズ交換またはキャンセルをご希望の場合、商品到着後5日以内にsales@c-lemaire.com まで注文番号とアイテム名(または10桁の製品番号)をご連絡ください。注文番号は注文確定メールでお届けします。

但し、次の商品は交換・キャンセルできませんのでご了承ください。
* 商品到着後5日を経過した商品
* 付属品や値札を外してしまった商品
* ご使用・ご着用済みの商品
* お直し・修理を施した商品
* お客様において洗濯、クリ－ニングをされた商品
* お客様において汚損、または破損した商品

 

English

We accept size exchanges and returns under conditions, within 5 days after you receive the item.

If you would like to exchange or cancel an item, please contact sales@c-lemaire.com within 5 days of receiving the item and provide your order number and item number (a 10-digit number starting with CL). Your order number has been sent to you in your order confirmation email.

Please note that the following items cannot be exchanged or returned:

* Items that have been received for more than 5 days

* Products with price tags removed

* Products that have been used or worn

* Products that have been altered or repaired

* Products that have been washed or cleaned by the customer

* Products that have been soiled or damaged by the customer

For customers based in Japan, if you return the item for a size exchange, we will bear the cost of shipment (use “cash on delivery”). However, in case of cancellation, please pay for the return and shipping fees are not eligible for a refund.

For international shipment, please kindly bear the cost of return in any case and share with us the tracking number.