発送について

(english version follows japanese)

ウエブサイト上で特別な記載がない限り、ご注文が通常に処理された場合、ご注文から1週間以内に商品を発送いたします。

発送後にお知らせメールをお送りいたします。日本郵便からも追跡番号をお知らせする場合がございます。但し、下記にご留意ください。

-        単品をご注文の場合、利用するサービスによっては追跡番号を自動的にお知らせしない場合があります。

-        @ezweb.ne.jp,@docomo.ne.jp,@softbank.ne.jp 等のキャリアへのメールが届かない場合があります。

期日を過ぎてもお手元に届かない場合、お手数ですが sales@c-lemaire.comまでご連絡ください。

配達料は全国（離島と沖縄を含む）一律660円（税込）、25,000円以上のお買上げで送料無料。

海外への発送は以下の国を対象としております：香港・ユーロ圏・イギリス・アメリカ・カナダ・オーストラリア・ニュージーランド

京都市内から発送のため、仕向け国により別途関税や消費税がかかる場合があります。別途費用はお客様のご負担となります。詳細については英語での説明をご参考ください。

 

 

SHIPPING POLICY (English version)

Except if otherwise written on the website, item will be shipped from Kyoto within 5 days. You will receive an email from us once we ship. You may also receive an email from the carrier with the tracking number. Please however note that

-        in case of one single item purchase, the service we use may not send you automatically a tracking number due to the type of service we use.

-        we experienced issue in sending automatic email to customer with a docomo.ne.jp, softbank.ne.jp and ezweb.ne.jp extensions

In case you have not received any notifications after 5 days, please send us an email to sales@c-lemaire.com

 

For all deliveries in Japan (including remote islands and Okinawa), the shipping fee is ¥660 (tax included). Free delivery also applies, in Japan only, for shipment value above 25 000 yen with local VAT.

 

For international deliveries (available from December 11th 2024), we so far deliver from Kyoto to : Euro zone (jncluding France, Germany, Italy, Spain…), United Kingdom, USA, Hong Kong, Australia. Deliveries fee will be calculated at the check-out depending of the country and size of your purchase. We usually ship via FedEx.

Depending of the country of delivery, VAT/GST as well as customs taxes and administrative fee may also apply. These costs are the customer’s responsibility. In other words, the carrier (normally FEDEX) would contact you to pay such taxes to clear the shipment. However, exemptions may apply for individuals (not companies) and you might not be charged. Below are latest tax regulations we are aware of for main countries. However, we cannot guarantee this information as tax agreement with Japan may evolve.

o   For our customers in the USA: packages with a declared value under 800US$ shall be cleared without any fees.

o   For our customers in Australia: no customs fee shall be applied. However, you may be asked to pay local VAT/GST and administrative fee.

o   For our customers in Euro zone, including France: no customs fee shall be applied for shipment below 150 euros without tax. However, you may be asked to pay local VAT/GST and administrative fee.

o   For our customer in the UK: no customs fee shall be applied for shipment below 135 pounds without tax.. However, you may be asked to pay local VAT/GST and administrative fee.

o   For our customer in Hong Kong: no taxes should apply

 

IMPORTANT NOTICE: in case, tax, customs and fees are not paid, goods will be returned to us. In such cases, we will issue a refund for the order amount, minus the return shipping cost at the actual rate charged by the carrier, along with any additional fees the carrier may have applied.

Below are some links to help you understand tax systems:

USA

https://www.cbp.gov/trade/basic-import-export/internet-purchases

Australia

https://business.gov.au/products-and-services/importing/importing-and-your-business

FRANCE

https://www.douane.gouv.fr/demarche/vous-achetez-sur-internet

UK

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty